Our FREE Advice Service
We know how stressful and confusing the 11 Plus journey can be, with so many unknowns and so much conflicting advice flying around the internet - but we’re here to help.
Whether you’re subscribed to Club 11 Plus or not, you’re always welcome to email us with your questions. We’ll do our best to give you honest, helpful answers based on our years of experience , and we’re more than happy to share what we know.
If you’re a subscribed member, you can also book a free 30-minute one-to-one chat with one of our tutors. It’s a chance to talk through anything you’re worried about, ask questions, and get some expert guidance.
And our students get plenty of support as well. The Ask Club 11 Plus menu option allows them to message us with whatever questions they want answered - maybe they're stuck on a quiz question, or they've come across a technical issue. We'll reply as quickly as we can, and always within 24 hours.
Our Email Helpline
You don’t need to be a Club 11 Plus member to get help from us. Anyone is welcome to use our contact form at any time to ask a question about anything 11 Plus related, from test formats and timings to reading suggestions or how to handle nerves.
We always aim to reply within 48 hours, and we’re more than happy to share our experience to help you find your way through this often confusing process.
To ask for advice, simply fill in our contact form.
Free 30-Minute Chat
Within a couple of days of subscribing to Club 11 Plus, all new members will receive an email inviting them to book a free 30-minute chat, either by phone or Zoom, with one of our experienced tutors. The email includes a link to our booking system, so you can pick a time that suits you. We will ask you a few questions about your child's current school year and their chosen school, so that we can be prepared and make best use of the time available.
Whether you're after general advice, or want to talk through something specific related to your child's learning journey, we're here to help. No pressure, just friendly, expert support.
Ask Club 11 Plus
If your child is stuck on a question, isn't sure what to do next, has a technical issue with something on our website or on the app, or simply wants to give us some feedback about our school, they can send us a message - straight from their Club 11 Plus Learning Space.
✅ All messages go directly to Alex, one of our most experienced 11 Plus tutors, and only Alex will reply (Alex holds an enhanced DBS certificate), so you can feel absolutely confident about the safety and integrity of our messaging system.
✅ Replies will come within 24 hours, often much sooner.
You will receive an email when your child has received a reply, but your child can also check for replies at any time by opening their Ask Club 11 Plus Inbox.
This messaging feature is only available on the website, not on the app, so your child will need to sign in via a browser and tap on Ask Club 11 Plus in the menu to send us a message.
And yes, parents are welcome to use the Ask Club 11 Plus messaging service too!